o Avaya: ACSE (minimum), ACSE + ACDS (preferred)
o SIP: SSCA (minimum), SSVVP (preferred.
Deep & broad knowledge and experience in the capabilities and use of the technologies in scope.
10+ years of experience in selecting, design engineering, solution engineering, project engineering, integrating and implementing VoIP networking / Telecom architecture and related technologies.
Demonstrated effective decision making that had significant impact on technology direction and related business results.
10+ years of experience in managing major vendor relationships in this technology area.
10+ years of experience in providing consulting to senior management on the use and selection of these technologies.
Demonstrated skills in developing a technology plan including technical strategy and direction as well as the related business case for the use of that technology.
Strong background and understanding of the technical direction in this space and the prevailing standards.
A proven history of being able to influence business and IT peers and management in the decision making process.
Ability to explain complex technical detail and tradeoffs to non-technical associates.
Strong vendor management and negotiating skills.
Ability to mentor and develop other engineers & architects.
Excellent communication skills including the ability to present complex presentations to large audiences.
Crucial Conversations as demonstrated by the ability to facilitate and conduct crucial conversations when stakes are high, emotions are strong and opinions vary that result in win/win solutions and while doing so fostering communication by encouraging open, honest two-way communication.
Bachelors degree in related field required.
Deep & broad knowledge of full range of distributed networking, voice, video, data & security hardware and software architectural patterns, design standards and options.
Deep Technical knowledge of VoIP systems management tools.
Deep Technical knowledge of commonly used VoIP hardware and software products.
Possesses strong knowledge of vendor community for full range of Avaya VoIP & SIP networking.
Excellent knowledge of Avaya Call Recording systems (Verint licensed), storage, and replication.
Excellent knowledge of Avaya CTI (Experience Portal) technologydesign, implementation and support.
Excellent knowledge of Avaya Modular Messaging (5.x) voice-mail systems, storage, and replication.
Excellent knowledge of telephony hardware/software procurement including project budgeting.
Experience Avaya centralized SIP architectures including failover and disaster recovery.
Experience with the Microsoft Lync and its integration into Avaya Communications Manager 6.x.
Experience with Avaya G430, G450, and G650 gateways.
Experience with ESS and LSP survivable server modes.
Experience with Prognosis VoIP monitoring tool including metrics reporting.
Experience with Avaya One-X Attendant and related technologies.
Experience with resilient architecture, design, operations support & troubleshooting VoIP-related, digital, and PSTN technologies.
Experience with hybrid environments that include TDM/Analog/IP technologies.
Expert knowledge using Microsoft office professional and Visio tools.