Associate Director-e2e F&A

2COMS Consulting Pvt. Ltd.
  • Delhi
  • 35-50 lakh
  • 20-30 years
  • Views
  • 06 Oct 2016

  • Senior Management-Operation

  • BPO/ ITES/ Call Centers
Job Description

Manage relationships with customers at the senior management level and ensure customer

 

satisfaction: grow the business unit revenue and profitability by identifying opportunities with the customer.

 

Developing procedures that adhere to client policies.

 

Provide archiving and records retention in accordance with client policies

 

Provide internal audit support, as requested

Co-ordinate and analyze operational and service management metrics and reports service management metrics and reports

Identify trends in the front end data capture and validation process metrics, develop and maintain processes and procedures

 

Review and analysis of periodic reports and metrics.

 

Ensure Service Level Agreements for the business are met.

 

Responsible for creating and providing functional and operational reports to executive management

 

Identification of standard reports for appropriate metrics and audience (e.g. Client business units, service management, client corporate)

 

Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training.

 

Ensure adequate guidance & training of team members to ensure process objectives & Customer requirements are met.

 

Responsible for attrition management and arranging for back fills on a timely basis

 

Key Skills Required:

 

Should have in-depth knowledge of managing F&A operations metrics - depth and width - (ability to see the larger picture and have in-depth know-how of processes.)

 

Ability to interact and manage multiple customers and handle escalations


Competencies/Skill sets for this job

R2R F&A Domain Operations

Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.