Associate Director - Transition

Corporate Access
  • Trivandrum
  • 15-20 lakh
  • 9-11 years
  • Views
  • 26 Apr 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Associate Director  - Transition will have support responsibility for transition of work to the company's centers. In this role, the AD - Transition will report to the Global Transition Lead of Company and will work closely with Chief Operating Officers of the Company centers, the Company Process Leaders and Company customers/potential customers in enabling transition of work to Company centers.

More specifically, the Company AD -  Transition will:

- Have responsibility for the program management of selected transitions -- or segments thereof -- from the point the work is identified to the point it is handed over to the Operating team in Company.
- Support new center build outs and other -- selected -- programs from a company perspective, where work is being transitioned to company.
- Have a contributory role in designing and updating transition methodology and supporting tools, including determining the appropriate program structure for each transition.
- Consider, escalate and resolve issues which arise as part of planning and executing transitions including, but not limited to, IT matters, training and skills transfer, cost of transition, local country change management issues, risk management, etc.
- Support development of change management plans and efforts for countries from where work is being transitioned.
- Track and report on milestones for transitions (including budgets) and on consequences of the transition against original business case
- Effectively support the Company Transition Lead in overall management of all transition work, developing appropriate reports for communicating to various stakeholders.
- As needed, work closely with Global and company resources, as well as company Services more generally, to meet global objectives and policies

He/she should have a global perspective, prior experience in leading virtual teams for large multi year, multi country deployment programs, an ability to work within a matrix management structure, and be prepared to travel as needed.

Technical skills requirements

The successful candidate will exhibit, or possess, the following attributes and skills:
- Self starter with a strong sense of initiative
- Strong project and program management skills
- Strong proven client management skills, with the ability to facilitate and influence
- Proven report writing, verbal and written communication and presentation skills
- Financially literate with good analytical and problem solving skills
- Able to manage ambiguity and operate in a self directed manner
- Strong interpersonal skills including evidence of strong team working skills
- Proven ability to manage several tasks concurrently
- Strong understanding of the firms financial and HR systems, and an ability to work with internal functional teams (IT, finance, HR, facilities, etc)

Additional skills requirements

- Ten years of leading large, diverse programs/projects, with global impacts
- Advanced degree, such as an MBA
- Program management certification, such as PMI PMP
- Process expertise certification, such as Six Sigma

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