Assistant Manager - Business Excellence

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • 10-14 lakh
  • 5-10 years
  • Views
  • 17 Nov 2016

  • Operations

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

The role is required to lead manage process design & improvement for all customer facing processes owned as a part of the portfolio allocated. The role is required to deliver a robust design/solution that can help business stakeholders deliver their business objectives for processes owned. Key business drivers being: subscriber experience, cost to serve and revenue. Is accountable for all these 3 aspects for the portfolio owned. Is responsible for the calendar for change management for portfolio owned.


A post graduate in any discipline
Have 8-12 years of experience.
Be a BE and/or MBA (2 years of work experience prior to MBA preferred)

Technical skills

Should be familiar with various methodologies/ tools used in business analysis
Project management skills
Is familiar with Improvement frameworks
Six sigma certifications/ PMP certification

Professional skills

Excellent communication & facilitation skills
Good Analytical skills
Good Listening skills
Ability to document (Good written Comn.)
Previous role related experience
8-12 years of overall work experience with at least 3-4 years relevant experience
Should have worked in a service delivery set-up
At least 3-4 years in a large retail service delivery set-up in an operations role.

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About Organisation

2COMS Consulting Pvt. Ltd.