Ikya Human Capital Solutions Pvt Ltd
  • Noida
  • Confidential
  • 4-9 years
  • Views
  • 15 Sep 2016

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Skill - Arcsight L2 - Minimum 4 Years Relevant - Max 10.30 LPA
Skill Arcsight L3 - Minimum 6 Years Relevant - Max 14 LPA
Major Responsibilities include:
Consultative engagements with customers around the ArcSight Platform
Install, configure, tune and maintain ArcSight ESM latest version
Configuration of SmartConnectors, Writing of custom parsers
Developing custom ArcSight content based on thre (1.) Incident Management + Change Management (Planning & Execution)
On - call Escalation
Ticket Quality
Process adherence & Security compliance
Customer feedback ( Appreciations, CSAT survey results)
KB preparation and review, Knowlegde sharing & documentation
Root cause analysis / Problem Management + Capicity / Architectural Management
SLA compliance for tickets
Value Add
Training / Mentoring

Competencies/Skill sets for this job

L3 L2 Management Quality Security Compliance Process Adherence

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