SME / Team Lead / Assistant Manager

2COMS Consulting Pvt. Ltd.
  • Hyderabad
  • 10-15 lakh
  • 3-8 years
  • Views
  • 06 Oct 2016

  • Business Analytics

  • KPO/ Analytics
Job Description

Troubleshoot and resolve issues related to DoubleClick for Advertisers (DFA), DoubleClick Search (DS).Advertiser Exchange (AdX).

Provide guidance and consultative technical expertise to front line General Support and DFA, DS & AdX Technical Account Manager (TAMs) / Account Managers (AMs).

Provide product, troubleshooting & workflow guidance and training to client Project Manager suggested new hired / newbies to DFA, DS & AdX support teams

Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development

Collaborate with US/EMEA/JAPAC teams

Serve as point of contact for projects led by our escalation management team to improve client experience (CSAT, FRT, TRT, & FCR performance more than the these SLA targets) and internal operational effectiveness (process streamlining, reducing support team dependency on client Technical Account Manager (TAM) by reducing number consults, developing training & support documentation, quality assurance and productivity improvement)

Work on internal product initiatives like process automation, product improvement suggestion development etc. under clients direction


Experience working in a client-facing technical service environment, preferably supporting web-based products.

Ability to absorb complex technical concepts and communicate them to a non-technical audience Strong collaboration, leadership, organization and the ability to work well in teams are required.

Demonstrated creative problem-solving approach and strong analytical skills BA/BS (In lieu of degree, 4 years relevant work experience).

2 years relevant work experience, including strong customer service experience and/or proven technical expertise Experience in HTML, ASP, JavaScript, SQL or Action Script Strong communication skills are a must for this role

Competencies/Skill sets for this job

HTML ASP JavaScript SQL Action Script DFA DS & AdX

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About Organisation

2COMS Consulting Pvt. Ltd.