Establish Service Network in the Zone , through Authorized Service Centres and Synergy ,which will meet customer expectations in terms ofreach, technical assistance and Spares
Implementation of Sales process & Service delivery process through Zonal/Area Team for ASC and Synergy locations in their respective territory.
Implementation of CIP & compliance for Sales & Service Infrastructure, as per guideline.
Implementation of Centralized Dealer Management Systems (DMS)
Ensure implementation & certification of dealerships as per Operating Standards ( MOS )
Coordinate with Zonal / Area team for process & systems Training in their respective set ups.
Coordinate with Zonal / Area Team for successful implementation of Sales & Service Policies.
Provide support to Zonal team / Area Team for resolution of ASC and Synergy's concerns & improve Network Satisfaction.
Identify job competency needs of various departmental heads of ASC andSynergies
Identification of training programmes.
Have insight of measuring CSI, SSI.
Guiding Networks in Making business plans and achieving targets
Developing Product & Sales training modules for ASC and Synergy sales & service team and successful rollout of training modules in tie up with professional agencies
Ensure Process rollout at all ASC and Synergies.
Keep a track of the ASC & Synergy infrastructure development as per the plan
Strengthen the ASC and Synergy appointment process
Ensure smooth ASC and Synergy operations -working capital, tie up with financiers, marketing activities support, etc , if required/
Planning for ASC & Synergy communications
Implement ASC & Synergy performance audit and rewards program .
Deploy Network infra norms -Corporate Identity Standards.
Complete planning, deployment & sustaining the CRM initiatives.
Implementation of CRM systems at the ASCs and Synergy locations to ensure speedy & effective complaint/feedback management
Creating CRM schemes for the different value segment of the customers.
Deployment of IT platform