Zonal Business Manager - Telecom

2COMS Consulting Pvt. Ltd.
  • Other India
  • 10-15 lakh
  • 2-7 years
  • Views
  • 12 Oct 2016

  • Sales/ Business Development/ Account Management

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

There is an opening for a Zonal Business Manager in Telecom Industry.

Job Location : Anywhere is NorthEast (Negotiable)

Eligibility Criteria:

MBA/PGDM from Tier1 college (Full Time)

Only Female


- Directing zonal operations (including associated branch) to grow customer and revenue market share

- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation

- Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis


- Deliver overall Customer Market Share (CMS) target for the zone

- Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone

- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, Franchisee, distributor point etc)


- Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target - across all products and channels

Budgetary control:

- Achieve savings on allocated SAC (controllable components), Personnel and G&A budgets at the zonal level

Customer Service:

- Manage overall customer satisfaction and revenue churn targets across different customer segments


- Ensure higher visibility by executing communication and branding activities, in coordination with the circle team


- Bad debt management

- Collection infrastructure/ reach enhancement


- Guide zonal network resources and coordinate with circle teams as well as outsourced network agencies to provide inputs on O&M issues

- Coordinate with the network and sales team to improve utilization of LUS


- Manage changes in business, organization, people to ensure continuity and smooth operations

- Coaching, mentoring and retention of on-roll team members

- Management of off-roll employees and agencies (in CS, C&C, Sales)

Competencies/Skill sets for this job

Pgdm Mentoring Coaching Outsourced

Job Posted By


About Organisation

2COMS Consulting Pvt. Ltd.