Wintel L2 Engineer - IT Operations

Add On IT Systmes
  • Bangalore
  • Confidential
  • 3-5 years
  • Views
  • 27 Apr 2018

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Relevant Experience : Min 3 years of experience working on Windows Server Infrastructure and at least 1 year of L2 level support on Windows Sever, Hardware and VMware

Educational Qualification : Bachelors/Master's Degree in any stream (engineering background preferred) with excellent academic track record.

Job Description :

- The primary responsibility is to work on the existing or new Incidents, Service requests and Tasks

- Escalation point for L1 and triage the unresolved incidents or Requests to L3

Requirements :

Windows :

- Installed, Configured, maintained and have done troubleshooting of Windows Server operating systems

- Added and removed Windows server features and roles such as Terminal servers (RDS), DNS, DHCP, etc.-

- Done troubleshooting using Performance Monitor or any other tools, Event Viewer and Task Manager

VMWare : Created Virtual Machine, performed cloning, created and deleted snapshots, added and removed hardware resources on GuestOS

Hardware : Configured and performed basic troubleshooting of RAID (Software and hardware) and comfortable using disk management tools.

Active directory : configured and performed basic troubleshooting of Active directory, DNS and Group Policy, DHCP.

Exchange : Have created User, shared and conference mailbox. Have done troubleshooting for inbound and outbound mail queues.

Linux : Install any distributions if Linux OS, troubleshooting server performance using various tools like tar, rpm, yum, apt-get, Configure, Manage & troubleshoot User /Group permission

Anti-Virus : Have done troubleshooting AV definitions updates, cleaned, deleted & quarantine infected files

Patch management : Has done windows server patching using tools such as WSUS, SCCM, LANDesk etc

- Candidate working with Managed Services/IT Services company is preferred, and a background in dealing with global teams and remote teams will be a strong plus

- Knowledge on ITIL will be a strong plus

- MCSA Certification on Windows server 2008 or 2012 is a strong plus


Competencies/Skill sets for this job

Active Directory Server Infrastructure Troubleshoot

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