Communicate with corporate customers via telephone, email, and other electronic communications regarding problems.
Analyze problems and develop solutions to meet customer needs; may involve writing custom code.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Write technical articles and sample programs for Microsoft's knowledge base.
Qualifications, Abilities and Experience should include:
Windows Registry, Blue Screen (BSOD)
FSRM, Bit locker.