Windows Active Directory

Soft tech Career Info system Pvt. Ltd
  • Noida
  • 10-15 lakh
  • 2-6 years
  • Views
  • 08 Nov 2016

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Hire Windows AD resources & provide training
Independently resolve tickets within SLA
Adheres to standard operating procedures / work instructions
Provides inputs to modify/update/design standard operating procedures / work instructions
Follow the escalation process
Follow the shift hand-over process
Update the knowledge base
Coaching freshers to be independent
Coaching analysts for correct routing of tickets, capturing critical information
Technically upgrade across versions of environment when required
Managing independent shifts
Complies to regulatory requirements
Participate in CoE meetings - sharing and acquiring knowledge
Participate in Sev1/ Bridge calls

Competencies/Skill sets for this job

Training Sla Routing Knowledge Base Active Directory

Job Posted By

O.P. Chawla