Excellent communication written and verbal.
Windows Administration preferably Windows 2K3, 2K8.
Knowledge of SQL 2K8, 2K12 installation, database creation, backup.Hands on experience on DNS, IIS, Antivirus.
Carry out the advance level of troubleshooting on Windows OS and applications.
Work in a 24 X 7 Environment (NOC).
Extend technical support the Clients over email, Portal and phone.
Responsible for the uptime of the various client projects being managed / monitored.
Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
Shift report generation on daily issues handled / escalated in the form of Daily reports.Work on the change request and new Installations.
Apply patches to the OS or upgrade OS as and when required, as per the approval from the respective Team Leaders.
Experience on Symantec NetBackup.
Monitoring & Management of Backup Application.Ensure earlier resolution to the issues to meet SLA.
Following up with Vendors & Partners – hardware & software whenever required & resolve issues by minimizing downtimes.