WORK SHOP Manager

Bhartia Management Consultancy
  • lagos
  • Confidential
  • 8-10 years
  • Views
  • 12 Jul 2017

  • Production/ Manufacturing/ Engineering

  • Automobile/ Auto Components
Job Description

Key Responsibilities:

Responsible of achieving Revenue & Gross margin of workshop, manage the branch activities, people management, improving workshop productivity, improve number of vehicles serviced, improve labour hours sold, timely reporting of the performance

Key Accountabilities

Customer Satisfaction (CSI): To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average. Generating Gross Profit: To deliver gross profit in line with the business plan by maximizing the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales.
Workshop Loading: To distribute and control the issue of work to the Technicians to maximize quality and overall efficiency.
Supervising the Team: To lead, motivate, coach and develop the team to achieve their daily objectives.
Parts Liaison: To ensure a strong relationship is maintained with the parts department to maximise parts availability.
Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair.
Manufacturer Franchise Warranty Standards: To ensure that the manufacturers warranty standards are adhered to at all times.
Health and Safety: To ensure that a safe working environment is maintained in line with the Companys Health & Safety policy and that general housekeeping and appearance are maintained at a high standard.


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About Organisation

Bhartia Management Consultancy