Identifies, analyzes, and resolves complex problems with Avaya Equipment installed at Customer locations Providing break-fix remote support to SME level. Mentor team members. Lead customer accounts as Prime engineers for their ongoing issues. Contribute significantly to client satisfaction and interface with clients with defined tasks Expected to be process champ. Preference: Prior Avaya, exposure in serving Global Customers, Willing to work 24*7 environments, Demonstrated Oral & Written Communication skills, Team Player.