Leading MNC bank is looking for a Virtual Portfolio manager for SME banking / group for Pune location. This will be a pure portfolio management role. There will be no acquisitions involved but there will be revenue targets. Business Function Small and medium-sized enterprises (SMEs) play a critical role in the economic growth and employment creation of any economy. As an Asia banking specialist with a strong SME banking franchise, our Institutional Banking Group - Enterprise Banking (EB) is committed to supporting SMEs in their growth domestically and in their regional expansion. Backed by a team of product specialists, we are well-positioned to deliver a whole suite of enterprising solutions to support local enterprises at each stage of their business life cycle. Our financial products and services range from cash management services to loan facilities, trade financing, business risk protection instruments and capital market instruments. Responsibilities Support SME customer in cross sell, penetrating relationships with existing portfolio customers mapped to the team virtually. Highly engaged in fulfilment for the generated cross sell leads, calling on campaigns allocated by central team. Work closely with the CE Manager, India and provide regular feedback pertaining to activities identified to be driven centrally. 1) Manage Relationships of mapped clients to deepen their wallet share & ensure regular client contact to win client trust and business. To ensure quick implementation of the conversions for fast realisation of revenues. 2) Drive Liabilities cross sell of Liability clients for CA, SBL/ABL, TD and other transaction banking products in line with the targets set out/ Leads provided from existing portfolio. 3) Will be responsible for ensuring growth in existing portfolio and ensuring cross-sell of Cash, Trade, SBL/ABL and Fx products. 4) Move customers on Alternate Delivery Channels 5) Take initiatives on Improving Customer Experience of SME customers 6) Will be tracked on portfolio upgrade as well growth of relationships migrated from the acquisition manager. 7) Support city heads in implementing liabilities strategy and meeting revenue budgets. 8) Support CE team initiatives for cross sales, campaigns and other activities. 9) Is expected to possess a good understanding of banking operating modules and should also be well versed with FEMA guidelines. 10) As a Team Player, work closely with BSU, Local Sales, regional Managers, Large Business Relationship Managers and other stakeholders to increase wallet share of her portfolio. 11) Be a support for all customer engagement activities from time to time. 12) Report all Suspicious Transactions to the City Head / Business Unit Head. 13) Ensure that the training needs are identified for self, communicate to the central team for getting the relevant training program done. 14) Responsible for and handle the team of contract resources for driving cross sell to the existing portfolio and ensure adherence to central guidelines laid down for the same. Experience 1. Minimum 7 to 10 years of customers service and sales experience in banking / financial services industry. 2. Prior experience of banking and financial services will be preferable and an added advantage. Education / Preferred Qualifications (List the minimum and preferred qualifications required to perform all essential functions, including field of study) Graduate / Post Graduates from Reputed Institutes. Core Competencies 1. Be a self starter and a Go getter. 2. Good understanding of the banking products, knowledge of Banking Operations. 3. Good customer and relationship management skills. 4. Good interpersonal and communications skills. 5. Good problem solving, planning & organising skills. 6. High Emotional Intelligence required to connect with and help customers. Ability to think aloud and empathise with customers. Technical Competencies 1) Sound understanding of cash, trade products and associated technology platforms and sales process. 2) Understanding of regulatory guidelines on banking by RBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements are critical. 3) Knowledge of financial markets and products to assist in meaningful dialogue with clients. 4) Strong understanding of KYC requirements and Anti money laundering policies. Work Relationship 1) Possess good working relationship and a high degree of team spirit and cooperation with relationship groups, viz., RMs as well as service partners in the bank such as Product Mgt, Operations, Finance, Legal etc, so as to ensure seamless delivery of products to our clients and business growth and smooth functioning of the branch as a whole. 2) Establish rapport with our corporate clients so as to win their business, confidence and trust. 3) Work closely with Sales and Product teams in India.