Stakeholder Interaction & Relationship management:
Interface with Global leaders and identify global sourcing opportunities for transitioning work to delivery centers
Broaden the services scope for the existing transitioned processes in addition to new processes acquisition
Acts as a point of contact for the project for client and internal stakeholders and works closely with all the support functions and operations within the organization.
Collaborate with onshore stakeholders for Communication and change management
Strategy formulation and Execution
Align strategy with organization's Services strategy
Translate Services Strategy into Long/Medium & short term strategy
Facilitates and lead in creation of the strategic roadmap for delivery shared services by expanding the offerings and broadening the footprints across multiple centres (world).
Drive strategic projects and programs across global delivery centers
Leads the creation and execution of the frameworks/playbooks/control mechanisms for work migrations in appropriate model and to appropriate shared service location
Partner with Business/Market/Regional leadership, understand their business plans and prepare business cases for bringing efficiencies in processes and effectiveness in financials.
Prepare and suggest optimal transfer pricing and work closely with Finance on annual budgeting
Provides overall program management leadership for key strategic initiatives
Prepare transition plan & budget plan by line of business including preparation of Forecast.
Provide regular update to leadership on the progress of various initiatives
Project planning, milestone identification and risk assessment/mitigation plan
Constantly innovate to provide value addition to the projects as well as improvise artifacts and improve project management methodologies to meet the different business requirements