Vice President - Quality Assurance

  • Delhi
  • 15-35 lakh
  • 12-15 years
  • Views
  • 29 Jun 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

- Establish, track and report on process/ productivity metrics / efficiencies to deliver and exceed on SLA / business expectations

- Partner with Operations to jointly identify, prioritize and weed out operational issues / process defects leading to improvement / enhancement in quality / productivity

- Responsible for outlining the strategy and executables for QA function

- Partner with relevant teams to identify process gaps and work to eliminate these gaps through use of quality and process improvement tools (new business set up and steady state processes)

- Assist and support other productivity enhancement measures that may be undertaken by other departments through appropriate deployment of trained six sigma / quality resources to guide and steer such initiatives

- Build a strong quality function with a strong team capable of delivering on quality requirements


- Strong industry exposure to Insurance Property & Casualty

- Should have experience of setting up / managing Quality / Process Enhancement function

- Strong analytical, quality and execution orientation

- Must have exposure to the various sampling methodologies for transactional quality audits

- You will be deploying solutions to help business eradicate transactional errors

- Work with the training team to deploy corrective action plans

- You will be required to conduct periodic time and motion and FTE validation exercises for all the operations processes

- Must be capable of articulating quality agenda, evolving quality mindset in team and rallying team along to drive the quality mindset culture across the organization

- Understanding Business requirements & liaison with the client team for delivery of Quality solutions

- You will define, design and implement process improvements by identifying opportunities to provide benefits to the client organization

- Work closely with the operations and process enhancements (Lean six sigma team) to identify opportunities for improving processes.

Competencies/Skill sets for this job

Six Sigma Analytical Quality Audits Operational Issues

Job Posted By

About Organisation