Vice President - Operations

Crescendo Global Services
  • Mumbai
  • Confidential
  • 14-20 years
  • Views
  • 31 Aug 2017

  • Senior Management/ General Management

  • Investment Banking
Job Description

- Develop a deep understanding of the organizations business and provide leadership that drives the definition of a future state road map and ensure the quality of all deliverables is met.

- Create and strategies business operations that deliver excellent results.

- As a Senior operations manager, you will be looking into transitioning of work from other global offices to the Mumbai office including any other relevant migration of operations work.

- Manage stakeholder relationships, and propagate the use of the Business Operations team.

- To ensure a value added experience to all stakeholders by partnering with them and influencing them on business and day to day operational issues and expectations.

- To contribute to plan and lead implementation of annual operating plans for relevant business unit.

- Enforce that SLA's are met on time.

The Successful Candidate:

- 13+ years of experience in back office Operations across Banking, financial services and Insurance companies based out of India.

- Strong SLA management experience within an Insurance based third party/ captive setup in India along with managing team sizes upto 150+ people spread across multiple locations

- Strong Analytical ability and Decision making skills

- Exceptional communication, inter-personal and analytical skill and international stakeholder management.

- Excellent people management skills, open to direction and Collaborative work style and commitment to get the job done

What Is in it for You:

- An opportunity to define, lead and coordinate the operations of the company.

- Liaise extensively with stakeholders

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About Organisation

Crescendo Global Services