Vice President - Operations/ Risk & Service

Pinnacle Solutions
  • Mumbai, Singapore City, Gurgaon
  • Confidential
  • 15-22 years
  • Views
  • 16 Aug 2018

  • Finance/ Accounts

  • Banking - Retail
Job Description

- Handle a diverse set of activities including Merchant Onboarding, Financial operations of Reconciliation and Settlement, Pre & Post Boarding Risk management, Transaction and Merchant Fraud monitoring, Dispute resolution, Merchant and Customer Support, Consumer Operations including wallet and Credit and New projects/initiatives - Ensuring delivery of Services as per agreed SLAs with Internal teams and for Key stakeholders - People management; Need to handle large and diverse team across multiple locations - Co-ordinating with Banks, Regulators, Auditors, merchants and partners in ensuring Compliance to agreed Standards and processes - Working with partners in setting up Operational processes and controls for new launches - Review and Continuously improving the existing operational processes and controls - Work closely with Product and technology team in Automation of processes and controls. Ensure timely delivery and support for new product launches - Lead and train teams to be empowered in managing responsibilities and Stakeholder management - Ensure implementation of benchmark standards for Merchant and Customer Service and implement new channels for Service delivery - Work with Global teams in building benchmark processes and policies for continuous improvement of Operational processes and controls - Strong orientation towards Automation and Service Should your CV match our requirements, please revert back asap.

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Pinnacle Solutions