VP - Technology and Operations

Financial Software & Systems Pvt. Ltd.
  • Mumbai
  • 20-30 lakh
  • 18-20 years
  • Views
  • 31 Jan 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description


Direct and manage internal information technology strategic plans, policies, programs for business to accomplish corporate goals and objectives
Provide technology vision and leadership in the development and implementation of the company-wide information technology (IT) infrastructure, FSSNeT (Ops & Projects), compliance and risk practices & align it with business priorities.



Develop strategic plans and implement the objectives of the information technology needs of the company to ensure that the hardware and software capabilities are responsive to the needs of the company's growth and objectives
Lead in planning and implementing enterprise information systems and achieve more effective and cost beneficial enterprise-wide IT operations and delivery of Ops and projects
Advise senior management on strategic systems conversions and integrations in support of business goals and objectives
Develop and maintain corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems
Provide advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems
Managing and monitoring Tech Infra financial budget (capital and operational) for the organization
Ensuring continuous IT services delivery by way of SLAs, regular reviews etc
Ensure adherence / achievement of targets cost and operational by effectively following SLAs. Set up internal/ external escalation mechanism and closure of issues
Bring in efficiency in IT Operations through automation and implementation of standards like ITIL
Responsible for innovation that is relevant for the organization and industry. Keep current with the trends and changes in the technology space.
Responsible for overall Business Continuity Planning (BCP) of the organization from IT and Operations standpoint.

Relationship and Contracts

Responsible for the management of multiple information and communications systems and projects
Review all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate
Maintain contact with IT suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels
Manage relationships with vendors for sales, service and support of all information systems and technology including requirements for Ops and projects
Serve as the primary contact to software, hardware and network-related vendors, consultants and partners
Customer Relationship Management Operational reviews, Projects reviews etc
Maintaining relationship with NPCI, Visa, MasterCard etc.
Risk Management

Be responsible for the development, review and certification of all back-up and disaster recovery procedures and plans
Oversee and evaluate system security and back up procedures
Maintain problem logs, documenting system errors or defects
Facilitate correction of any system failures and serve as contact point for all system solutions
Create risk mitigation procedures


Design, implement and evaluate the systems that support end users in the productive use of computer hardware and software
Evaluate systems design and development process, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation, evaluation and operational management
Evaluate alternatives, perform appropriate cost benefit analysis and recommend solutions that maximize effectiveness and minimize costs commensurate with acceptable risks
Establish standards of performance and monitor conformance for staff (through performance review) and vendors (through service level agreements)
Evaluate overall operations of computing and information technology functions and recommend enhancements

Quality and Compliance

Ensure that all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies and legal requirements
Establish company infrastructure to support and guide individual divisions/departments/sites in computing and information technology efforts
Constantly improve the compliance and quality levels within the systems of the company


Supervise the development and maintenance of user documentation, including complete user manuals, FAQs and help files
Communicate IS/IT plans, policies and technology trends throughout the organization, including management groups and professional staff
Develop, implement and maintain comprehensive user training programs for new and existing users

Masters in IT, engineering or Computer Science
20+ years of experience in a senior-level information technology position, with 10 in an executive level position, such as general manager or vice president
Knowledge of contracting, negotiating and change management
Knowledge of information technology computer systems and software and the ability to manage the entire spectrum of information technology operations
Strategic planning and execution
Leadership and change management skills
Strong organizational skills
Ability to analyze and resolve complex issues, both logical and interpersonal

Job Posted By

Raja Raghuram
Area HR Manager