VP - Technology Operations Manager

  • Trivandrum
  • 20-25 lakh
  • 20-25 years
  • Views
  • 09 Jan 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Direct and manage technology strategic plans, policies, programs and network communications. Further, this role holder will also be responsible for management of in-house software and client facing IT services to accomplish corporate goals and objectives.

- Direct the information and data integrity of the company and its business units.

- Develop strategic plans and implement the objectives of the information technology needs of the company to ensure the computer capabilities are responsive to the needs of the company's growth and objectives.

- Develop and establish operating policies and approaches for computing and information technology.

- Evaluate overall operations of computing and information technology functions and recommend enhancements.

- Advise senior management on strategic systems conversions and integrations in support of business goals and objectives.

- Prepare enterprise objectives and budgets to facilitate the orderly and efficient capture, storage, processing, and dissemination of information.

- Interact with BUHs / JHOs on internal and external operations that are impacted by the capture, storage, processing and dissemination of information.

- Review and approve major contracts for computing and information technology services and equipment.

- Management of in-house software and client facing IT services - assessment, modifications, migration, enhancements, upgradation, scaling up

- Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.

- Responsible for the development, review, and certification of all back-up and disaster recovery procedures and plans.

- Identify emerging information technologies to be assimilated, integrated, and introduced within the company.

- Assess new computing technologies to determine potential value for the company.

- Oversee ongoing improvements and the feasibility of system enhancements.

- Establish company infrastructure to support and guide individual divisions/departments/sites in computing and information technology efforts.

- Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.

- Serve on planning and policy-making committees.

- Ensure the security of the information systems, communication lines, and equipment.

• B E. Computer Science or equivalent experience with 20 Plus years of professional IT experience in a BPO Industry & last 5 years experience encompassing areas of global operations, Transitions, technology risk management, Identity & Access Management is required

• Atleast 10 years management experience and demonstrated leadership capabilities

• Familiarity with IT risk management framework and control self assessment process is required.

• Industry recognized certifications (CISA, CISM, CRISC) recommended.

• Additional Competencies highly desirable:

• Excellent interpersonal and communication skills, including ability to negotiate, compromise and

• demonstrate diplomacy in sensitive situations and to interact effectively with senior management across diverse cultures.

• Ability to manage large scale operation including staff and management at multiple levels.

• Proven presentation skills including the ability to communicate risk posture clearly and concisely.

• Ability to mentor and provide strategic view in to talent development.

• Ability to manage and drive technology operations and risk management projects.

• Proven leadership skills with excellent track record in delivering high performance.

• Excellent communication skills; Customer focused and professional.

• Strategic thinker; makes appropriate business decisions and gains cooperation of others.

• Results oriented; ready to challenge the status quo for continuous improvement.

• Strong interpersonal and team building skills.

• Strong analytical skills and attention to detail.

• Strong understanding of information security and risk and control policies.

• High level of energy and can work under pressure with minimal supervision.

• Flexible to travel when required based on business demands.

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