VNA Trainer

First Call H Resource P. Ltd
  • Kolkata
  • 10-11 lakh
  • 3-7 years
  • Views
  • 23 Feb 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Has trained and coached on Customer Service, V&A, grammar, Pronunciation (should be able to explain examples of floor support and moving associates from one bucket to another keeping business metrics in mind (NPS), Conducting classroom sessions on Pronunciation, Grammar & Soft Skills, Must have classroom training experience
Measuring the calls keeping in mind the business metrics like Net Promoter Score, customer satisfaction, soft skills and voice
TNA/TNI Exposure (should be able to conduct TNA/ TNI)

Competencies/Skill sets for this job

Sessions Customer Net Pronunciation

Job Posted By

About Organisation

First Call H Resource P. Ltd