Unit Head

SaiSun Group
  • Noida
  • 10-15 lakh
  • 7-12 years
  • Views
  • 21 Mar 2017

  • Sales/ Business Development/ Account Management

  • Retail
Job Description

To achieve the business plan and the customer engagement mandate for the unit within the parameters defined by the organization through optimization of resources and cross functional integration and efficacy
Qualifications, Experience and Skills Required: MBA with 9-10 years of experience in handling large store operations
People management, Excellent understanding of business, Communication Skills, Interpersonal Skills, Balance of task and people orientation, Stress Management, Mentoring skills, Objection Handling Skills, coaching skills, must have the attitude of taking ownership of the task, must be passionate about the work.

In-Store Experience Customer Engagement Index / Customer Feedback
In-Store Communication
Implementation Efficiency-Promotions, Offers, New Initiatives
Store Ambience / Upkeep
Product Availability / Display
SOP Implementation Status & Audit
Efficacy of Customer Grievance Resolution Process
Delivery commitment adherence
Competition Tracking & No.of Counter Initiatives

Cross-Functional Integration Business Review Process, Periodicity, Minutes
Efficacy of Inter-functional Conflict Resolution
Internal Customer Feedback
ABP Achievement
Employee Satisfaction Survey Findings



Accountabilities Measures
Staff Productivity & Well-being Employee Satisfaction Score
Attrition & Manning Efficiency
Sales Productivity
Training Calendar Implementation
Expectations, Goal setting & Reward initiatives
Employee Feedback / Exit Interview findings
Employee Communication Systems & Efficacy
Staff Room / Rest Room Audit findings
Efficacy of Grievance Resolution Process
Incentive Program Efficacy
Bench Plan for critical positions Implementation

Commercial Controls Daily Reconciliation Efficiency & Accuracy
Sales Order Closure / Category wise Aging
Aging / Closure of IOUs
Discount Report
SIS Productivity & Income
Defective / Damaged Goods in Store Aging
Statutory Compliances Adherence Magnitude
Returnable Goods Outstanding / Aging
Schemes Closure / Over-run frequency
Aging of Goods in Transit
Home Delivery SCM Efficiencies-Cost, Damages, Shortages

Relationship with Mall Management [if Unit is located in a Mall] Periodicity of Meetings / Minutes, Local level Resolution of issues Efficacy


Competencies/Skill sets for this job

Customer Engagement Audit Competition Tracking Sales Mentoring

Job Posted By

Shailesh Rajpal
Senior Lead Recruiter

About Organisation

SaiSun Group