Should lead for a team of 15-20 UAM admins.
SLA driven environment with Medium to High Criticality Applications.
Should flexible work on 24 /7 environment
Ensuring maintenance of Service Level Agreements (SLA) with the Business.
Supporting for Recovery Calls and Audit calls.
Maintaining Voice based, email based request
Team skills analysis and competency improvement plan
Active participation UAM process, SLA, renewals and customer reviews
Should have experience in analyze on tickets, team productivity
Should have min 6 years of UAM experience and 3 year of lead position.
Perform user provisioning and de-provisioning tasks leveraging customer access request tools
Should leverage the existing workflows and process and refine them where needed.
Manage user life cycle events and provide support to standard processes for On-boarding, Transfer, Validation, Off-boarding and Emergency Termination of enterprise users.
Provision, or de-provision and changes to user accounts, with attributes and group memberships based on roles defined by customer on selected platforms, LDAP instances, and customer designated Applications.
Resolve password reset requests forwarded service desk (post unsuccessful resolution attempts)
Due diligence to ensure that proper approvals are in place for access requests prior to servicing them
Periodically review of end user accounts to ensure each user has appropriate minimal permissions required to perform their job function in accordance with established policies and standards as defined by the customer policies and process