Customer Dealing, Tour Operations and Ticketing industries.
Having good exposure of Business Process in a highly competitive environment. Am obsessed with the need for the good business for the company, total
customer satisfaction and an inclined towards high productivity and value added tasks.
Reservation and Ticketing.
Effectively managed a high-volume of inbound and outbound customer cells.
Taking care of Business Visa Requirements of the Traveller.
E-mail handling and taking request as per Emails
Reservations / Seat Availability / Re booking / Reconfirmation
Flight Schedule / Departure/Arrival Inquiry.
Special Service Request for meal, wheelchair, bassinet, excess bag etc.
Information regarding fares, taxes, frontier formalities etc.
Re-routing on involuntary basis due to flight disruption and providing alternate options.
Responsible for closure of simple issues in timely manner and escalate to Team Leader for any unresolved issue.
Outgoing and friendly with strong written and verbal communication skills and who likes the challenge of meeting the multiple client needs. I have strong Ticketing management skills with priority on Customer needs.