Teamware Solutions
  • Hyderabad
  • 3-7 lakh
  • 3-7 years
  • Views
  • 16 Aug 2017

  • Operations

  • IT/ Technology - Software/ Services
Job Description

Create modules and presentations on soft skills and cultural

Monitor calls on Communication, Soft Skills, and Process &
Compliance Parameters.

Provides Coaching & Feedback to enhance agent performance.

Analyze Audit data, Compliance, Communication & Process
related data. Prepare & Implement action plans.

Analyze the Coaching / Training needs of the agents & support
them in delivery.

Support floor Training Initiatives: Resolution & Communication
/Vitality Trainings etc.

Develop Action plans and report out the improvement process in
business reviews.

Plan & run campaigns to drive Awareness/Improvements on
Compliance, Communication & Process.

Competencies/Skill sets for this job

Coaching Training Needs Audit

Job Posted By

Syed Moin
Talent Acquisition

About Organisation

Teamware Solutions