Tracxn - Customer Success Manager - Night Shift

Tracxn Technologies
  • Bangalore
  • Confidential
  • 2-6 years
  • Views
  • 21 May 2019

  • Sales & Marketing

  • Consumer Durables/ Semi Durables
Job Description

Position

The Customer Success Manager (CSM) role at Tracxn is a high impact role where you will own and manage multiple customers. You will drive customer platform adoption by understanding their use cases and mapping them to our platform and product offerings. You will be interacting with key people (Partners, CXOs, VPs) from venture funds and corporates globally.


Key Responsibilities
  • Act as a single point of contact for B2B customers during their entire subscription lifecycle at Tracxn
  • Onboarding new customers and conveying platform functionality and periodic changes/feature updates and own platform adoption
  • Develop a thorough understanding of Tracxn platform and product offerings and explain the same to customers
  • Relationship Management with a set of customers and helping them with all their requirements from the product
  • Proactively reach out to customers and help them understand new features on the platform and increase engagement
  • Understand customer queries and provide the best possible resolution for the same
  • Identify the real reasons for customer churn and help prevent it
  • The role focuses on working with customers from the US region

Timings
  • 6 pm - 3 am IST

What we are looking for:
  • Excellent written and verbal communication skills
  • Phone and email etiquettes to effectively address customer queries
  • Have "Customer Empathy" - ability to identify and understand customer's situation and motives
  • 2-6 years of work experience

What can you expect at Tracxn?
  • Meritocracy driven, candid culture. no politics 
  • Like-minded intellectually curious colleagues
  • High paced learning. Continuous mentorship to help achieve peak potential

Founders:

  • Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB) 
  • Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)


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Tracxn Technologies