Engage with DMs / TDMs to ensure no escalations in test quality. Proactively identify opportunities to improve
Drive audits/reviews and run Connect programs with the accounts with an eye on CSAT and efficiencies
Industry Knowledge: Should have expertise on current concepts, practices and cutting edge tools prevailing in the industry.
Help consolidate the test engagements and ensure near 100% business continuity
Keep the Mindtree account delivery manager up to date in a proactive fashion on customer issues and collaborate very closely with the delivery manager in finding resolutions
Develop unique specific testing differentiators, in line with customer needs and market landscape
Help innovate in existing test engagements and help implement (as applicable) latest innovations that are in place in other accounts
Interface with Marketing to drive market recognition of testing capability and competency in TTH Testing
Drive testing solutions and take solutions to different units in TTH
Create TTH specific testing sales collateral.