Responsible for handling channel / dealer network service profile. Effective communication of product feedback from Distributor to HO.
BE Mechanical / Production Engineering with 2 to 6 years of relevant experience. Candidates from Automobile Industry shall be preferred.
a) Improve CSI through service process audit & take corrective actions to improve service standards at dealership.
b) Improve the capability level of dealers service team and give on the job training in areas of product knowledge, service repair standards, special tools, customer handling skills& customer satisfaction, updating of knowledge through SIB.
c) Recover dissatisfied customers & take corrective actions.
d) Implement recall policies as applicable.