He shall be responsible for handling channel service profile, dealing with channel partners / dealers
1. Dealer Business growth & profitability:
a) Improve service business of dealer by taking counter measures to increase free service redemption and overall service inflow.
b) To improve service operational efficiency in workshop to improve profitability.
c) Diagnose critical technical issues.
d) Sale of Service business enabling instruments like Assurance penetration etc.
2. Improve CSI Score:
a) Improve CSI through service process audit & take corrective actions to improve service standards at dealership.
b) Improve the capability level of dealers service team and give on the job training in areas of product knowledge, service repair standards, special tools, customer handling skills& customer satisfaction, updating of knowledge through SIB.
c) Recover dissatisfied customers & take corrective actions.
d) Implement recall policies as applicable.
3. Product Quality
a) Product feedback to be given regularly to HO to improve product quality.
4. People Effectiveness:
1) Ensure the availability of trained manpower across the network
2) Control attrition