Territory Manager - Collections

Talent Leads Consultants
  • Tiruvannamalai
  • 4-7 lakh
  • 4-8 years
  • Views
  • 31 Jul 2017

  • Operations

  • Financial Services/ Capital Markets
Job Description

• To allocate, monitor drive and review the field force towards achieving the budgeted recovery
• To co-ordinate with the Accounts, Litigation, Operations, H.R. and all other Functions for inputs and related functional support.
• To develop liaison with alternative channels – Authorities, Influential Personalities, Prominent Lawyers etc. so as to be able to handle contingencies and facilitate efficacious functioning of the recovery department.
• To co-ordinate with the concerned Litigation team and decide the most expeditious Legal action and to implement the same on the field such as service of Summons / Warrants / Execution Warrants.
• To plan & develop various customer touch points / call centers focusing on recovery activities.

Duties and Responsibilities -
? To plan & develop various customer touch points / call centers focusing on recovery activities.
? Educating Collection Incharge/ Team Leaders on appropriate contract allocation practices and ensuring the adherence of the same whenever allocations required in the regions.
? Devising strategies to encourage walk-in collections.
? Devise and develop process & procedures aimed at reducing cost of collections.
? Ensuring employee quality & leveraging productivity of collections department employees right from inception.
? Process improvement of recovery activities.
? To operate as an awareness and alert centre for recovery, being the knowledge hub for guiding regions on receivable related matters.
? To ensure strong adherence of Recovery SOPs.

Key Challenges-
? To manage and increase collection efficiency of the area under purview.
? Devising strategies to encourage walk-in collections.
? Devise and develop process & procedures aimed at reducing cost of collections.
? Ensuring employee quality & leveraging productivity of Collection department employee right from inception.

Key Challenges-
? To manage and increase collection efficiency of the area under purview.
? Devising strategies to encourage walk-in collections.
? Devise and develop process & procedures aimed at reducing cost of collections.
? Ensuring employee quality & leveraging productivity of Collection department employee right from inception.

Decision Making Authority-
? Financial powers-Revenue expenditure as per budget
? Staff powers-To select employees and recommend appraisal.
? Functional powers-to approve settlement of contracts.


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