Teller Role

RIverForest Connections Private Limited
  • Pune
  • Confidential
  • 1-2 years
  • Views
  • 23 May 2018

  • Finance/ Accounts

  • Banking - Retail
Job Description

Position Specific Responsibilities and Accountabilities - Ensuring Bank Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too. Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors. Error Free Processing of transactions with in specified SLAs. Ensure laid down processes are being followed; Bank internal security standards are followed. Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits). All inputting related tasks /transactions processing i.e Cash Deposit/Withdrawal; DEMAT Transactions, Forex Transactions, Draft Issuance, RTGS/NEFT Processing, Stop Payments, Transfers, Cheque acceptances etc. are carried out with 100% accuracy without errors. Ensure Cash is kept under Dual custody, Vault Registers are signed by Dual custodians and in case of any corrections / alterations in the Vault register ,the same is duly authenticated by the dual custodians. Ensure strict adherence to German Money Laundering Form for cash transactions > EUR 15,000 or equivalent and Mitra Committee recommendation for cash transactions >= INR 10 lacs. Effective service delivery by reducing customer turnaround time. Effectively migrate teller queues to the ATMs and other alternate channels. Ensure NIL operational losses / compensation to customer due to any operational issue. Ensure strict adherence to branch daily reports generation. Follow Complaint management procedures. Ensure satisfactory compliance scores and implement audit recommendations. Any suspicious transaction/activity must immediately be reported to the supervising officer. Overall upkeep of the lobby as per clean desk policy standards. Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business Ensure achievement as per Service Score Card on deepening the non qualified customers through customer contact management Structured service call for all the new to bank customers and qualified / non qualified customer base Any other activity assigned from time to time Experience/ Exposure The candidate should have atleast 1 to 2 years experience in handling teller operations with any bank Graduate in any field


Job Posted By

Kavita Shermon
Associate Director