Providing world-class customer focused support and serve as a primary contact for
(internal and external) clients who experience service interruptions or seek technical
advice on a 24x7 rotational coverage.
Troubleshooting and developing technical solutions by resolving critical production
issues across platforms (AWS, RHEL, Windows Server) and applications (Java,
Tomcat, Python, Perl).
Utilizing Issue Tracking system to gather information, log problems, and analyze
results, track issues and resolutions.
Triage/escalating to the next level as necessary.
Proactively investigate and implement ways of reducing issues.
Maintaining and updating documentation relevant to the support teams.
Carrying out production deployment tasks and provisioning new applications and
environments in an AWS hosted environment.
Competency in software installation, application configuration, monitoring and
Knowledge in at least one SysAdmin area (e.g. Linux, configuration management,
Debugging and troubleshooting skills using tools such as strace, tcpdump, Wireshark.
Experience in writing meaningful commit messages and selecting naming schemes.
Excellent communication skills, attention to detail, commitment to quality and the
ability to collaborate across Infra and App Dev groups.