Techno Functional/ Technical CRM

TRUGlobal Software India Pvt. Ltd.
  • Pune
  • 10-15 lakh
  • 5-9 years
  • Views
  • 19 Oct 2016

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Participate in Transition activities, pickup knowledge and share knowledge with the team
? Monitor Incident ticket queue, assign appropriately and drive tickets to closure
? Triaging and analyzing application, data and upstream/downstream integration issues
? Drive issues to closure either thru code/data modification.
? Engage with business stakeholders throughout the ticket lifecycle
?? Monitor Alert notifications and System logs and take appropriate action
?? Provide application admin and configuration activities and contribute to konwledge base
?Drive Sev 1 and Sev2 issues and resolution inedpendently and co-ordinate with other teams
? Flexible to work in shifts, Perform Root cause Analysis
? Proven ability to transfer knowledge and stay aware of current trends and technical advancements
? Ability and willingness to learn regarding the applications and their ecosystem
? Time management skills are a must; as well as the ability to be flexible and creative
?Merge & Code sync activities with Project teams, perform unit testing
? Coordinate with QA & RTP teams for testing and deployment
? Engage in peer reviews during program specifications, coding and testing
Bachelor or Master Degree in Computer Science/Engineering or equivalent
? Total of? 5-8 years? of solid experience in Oracle ERP Applications release? 11.5.9/11.5.10/12
? Should have the ability to design , develop and Support? Applications in Oracle Apps ( Workflow,XML Publisher,Reports,Interfaces,AOL )
? Strong technical knowledge in Oracle applications,Like SQL and PL-SQL is must.
Domian knowledge in Service Contract,Install base ,Order Management? & Receivables is? Must
? Excellent analytical and problem solving skills
? Excellent verbal and written communication skills

Job Posted By

Senior Recruitment Manager