Technical Support Officer

Support Star Corporate Services
  • Delhi, Pune, Gurgaon
  • 2-4 lakh
  • 1-5 years
  • Views
  • 07 Jul 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Provide technical support & customer service to customers through Email and Chat requests
Independently identify, troubleshoot, document, categorize and replicate customer problems
Process warranty and replacement requests for products.
Communicate bug fixes and new product enhancements to customers
Report enhancement requests received from customer regarding hardware or application
Excellent customer service skills, as previously demonstrated
Excellent verbal, Written, and interpersonal communication skills in English

Competencies/Skill sets for this job

New Product Customer Service Troubleshoot Enhancements Support

Job Posted By

About Organisation

Support Star Corporate Services