Technical Support Manager

i Quest Consultants
  • Chennai
  • 10-15 lakh
  • 7-12 years
  • Views
  • 08 Jun 2017

  • IT/ Information Technology

  • Recruitment/ Staffing
Job Description

Communicate with customers via email, telephone, and other electronic communications regarding problems.
Analyse problems and develop solutions to meet customer needs; may involve writing custom code.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions
Write technical articles and sample programs for Tech Support Team knowledge base
Consistent Training to subordinates
Participating in business meeting
Designing and implementing improved process or operational policies
Recommends changes to products or services to fulfill customer needs
Allocate incoming information requests from customers to the team, prioritizing action, monitoring team resource to meet SLAs.
Maintaining high service levels for customers through thorough quality control checks
Highlight personal interest in areas of growth and development for the business Good exposure on Capacity Planning and Hardware Recommendations
Willing to take - up challenges and ready to troubleshoot the cases of any windows technologies
Strong Relational Database Management System (RDBMS) knowledge and experience.
Hands on experience on SQL DBA activities.(At least 7+ yrs)
Experience on Database High Availability Solutions will be an advantage.
Experience on Interbase Knowledge is an advantage.
Good knowledge gained from experience in Microsoft SQL Server versions 2008 and above is required
Good understanding of the concepts of Operating Systems is required
Microsoft Certified Database Developer and / or Microsoft Certified Solution Developer and / or Microsoft Certified Database Administrator certification is an added advantage.

Competencies/Skill sets for this job

Quality Control Sql Dba Service Monitoring

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i Quest Consultants