Technical Support Engineer

  • Pune
  • 10-15 lakh
  • 5-8 years
  • Views
  • 17 Feb 2017

  • Software Design & Development

  • IT/ Technology - Software/ Services
Job Description

Participate as a member of the Hitachi Solutions implementation team in discovery sessions to understand the client's business objectives and system needs
Work with a Hitachi Solutions Architect to design the solution that best meets the client's requirements
Lead the hands on building of the solution leveraging MS Dynamics CRM's core configuration capabilities including workflow, JavaScript, and SSRS (SQL Server Reporting Services)
Lead testing to ensure the solution performs as designed
Lead client training sessions
Support clients through go live process and a play key role in promoting solution adoption
Work with the Project Leader to understand assigned project responsibilities and keep the projects on schedule
Communicate progress and expectations, escalates problems to Project Leader for awareness and/or resolution
Participate in weekly Status Meetings with the Project Leader and Consulting Directors
Excellent business process and/or project experience using tools such as Visio, MS Project, and any relational database system
Analytical nature with the ability to solve complex business issues
Technical aptitude and a high degree of self motivation to train and achieve CRM application, customizations and installations certifications
Technical aptitude to train and gain proficiency with JavaScript, T SQL, SSRS, and SSIS
Excellent business process and best practices experience or aptitude
Outstanding verbal, written and presentation skills with the ability to build effective customer relationships.

Competencies/Skill sets for this job

Crm Ssrs Ssis T Sql Javascript

Job Posted By

Vinoth Kumar
Head - Talent Management

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