Technical Support Engineer / International & Domestic BPO /

Confidential
  • Bangalore
  • 2.18-9.3 lakh
  • 1-2 years
  • Views
  • 20 Aug 2019

  • Customer Service

  • Bio - Tech, BPO/ ITES/ Call Centers
Job Description

Hi Dear Aspirant,

We are hiring for BPO / MNC for all the junior & Senior positions.

Designation:
1. Customer Support Executive(Tech process).
2. Technical Support Engineer( Hardware / Software / Networking support).

Responsibilities :

Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.

Customer support engineer - L1 - L2

Coordinate desktop changes to avoid deployment collisions.
Prepare requests for roll out
Prioritize change requests
Create roll out plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example roll out of new antivirus.
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.


Competencies/Skill sets for this job

Domestic Bpo Non Voice Pro Customer Support Bpo