Provide initial end user support for customers via phone, Chat or email as needed, with top CSAT as our primary goal.
Quickly understand and resolve customer issues while maintaining a polite and professional demeanor regardless of the situation.
Quickly identify trends and new issues and report them in a useful way to management.
Work closely with your team in a collaborative environment to quickly resolve issues.
Test and reporting issues if needed to determine root cause
Review issue trends and quickly highlight and provide data to mgmt. on hot issues, especially after new driver and product releases.
Attend product and driver meetings as needed to ensure support is ready.
Quickly learn new NVIDIA technology as needed
Identify and report areas for product/process improvement
Professional-l evel communication skills, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations.
Strong knowledge of NVIDIA products, graphics, games, and potential issues.
Ability to quickly setup and troubleshoot PC's
Knowledge and experience with Windows Vista, Win7, Win 8 & Win 10, various games and graphical apps including video editing software
At least 2 years of consumer technical support experience with an emphasis on gaming and graphics.
Windows system troubleshooting
PC hardware troubleshooting
Experience with HTPCs or other multimedia applications
Linux and/or Mac OS skills a strong plus
Outstanding follow up and organizational skills
Flexibility in terms of task, workloads and schedule are critical for this position.
Note: Interested candidates please share your updated profile along with the details mentioned below