Technical Support Engineer

Black White Business Solutions
  • Bangalore
  • 2-4 lakh
  • 1-4 years
  • Views
  • 19 Jul 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Candidates should be well versed with troubleshooting system issues concerns on Window 8/8.1 and Win 10.
Candidates should be well versed with the installation of devices like printers for a computer network and should have the know how to deal with driver conflicts and other issues plaguing the devices.
Candidates should be well versed with configuring multiple email clients from MS Outlook to third party email clients like Incredimail, Eudora or Thunderbird.
Candidates should have knowledge of installation and troubleshooting issues related to security softwares like Norton Antivirus/McAfee Security Centre and addressing issues with these softwares.
Candidates should be well versed with connectivity issues (network/internet) and should be able to put up a wireless network involving multiple devices/computers.
Candidates should be well versed with addressing issues with productivity software suites like MS Office/Excel/PowerPoint and third party applications like QuickBooks, Flash player, Acrobat, Photoshop, ITunes, VLC player but not limited to the ones mentioned.
Candidates should have an approach towards resolving customers technical concerns by researching the issues on google and providing a solution.
Candidates should be well versed in the technical aspects of all third party software or should have an acumen towards finding a resolution independently by researching on the web and providing a solution.
Ability to follow procedures and processes that are documented.
Utilize effective communication with customers and peers.
Candidates should have at least 2 years of International call center experience in a Technical OEM process
UG / Grad both eligible with 2years of documented Technical Experience.

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Black White Business Solutions