Technical Support Engineer- Bwise Analyst

Talpro
  • Bangalore, Hyderabad
  • 10-20 lakh
  • 4-9 years
  • Views
  • 16 Jan 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

JD :
- Support the BWise Technical Administrator with the implementation of BWise upgrades
- Significant experience in testing and troubleshooting of incidents within enterprise application
- General technical knowledge of 3-tier application structures, network topology and databases (SQL Server / Oracle)
- Ability to perform and validate SQL queries for reporting, dashboard and troubleshooting purposes
- Ability to communicate with both technical and business stakeholders on BWise activities
- Certification as a BWise Functional Administrator, handling communication with BWise Support Centers
- Excellent communication skills in English (verbal & written), experiences in an international team and with international clients, interpersonal and teamwork skills, ability to handle multiple priorities

Duties:
- Provide Functional & IT support for BWise Application
- Should be able to adhere to SLA's and Targets, Would be good to have ITIL Certification or processes
- Work independently with project managers/business users on Project and Enhancements.Exposure to AIM or Agile methodology and Technical documentation.
- Should have exposure to communicate and work with business clients
- Ability to think and contribute towards process and innovation in Enterprise apps.
- Ability to create training documents and take initiatives to train peers.
- Ability to work and contribute as a Team player.
- Ability to take leadership role. JD :
- Support the BWise Technical Administrator with the implementation of BWise upgrades
- Significant experience in testing and troubleshooting of incidents within enterprise application
- General technical knowledge of 3-tier application structures, network topology and databases (SQL Server / Oracle)
- Ability to perform and validate SQL queries for reporting, dashboard and troubleshooting purposes
- Ability to communicate with both technical and business stakeholders on BWise activities
- Certification as a BWise Functional Administrator, handling communication with BWise Support Centers
- Excellent communication skills in English (verbal & written), experiences in an international team and with international clients, interpersonal and teamwork skills, ability to handle multiple priorities

Duties:
- Provide Functional & IT support for BWise Application
- Should be able to adhere to SLA's and Targets, Would be good to have ITIL Certification or processes
- Work independently with project managers/business users on Project and Enhancements.Exposure to AIM or Agile methodology and Technical documentation.
- Should have exposure to communicate and work with business clients
- Ability to think and contribute towards process and innovation in Enterprise apps.
- Ability to create training documents and take initiatives to train peers.
- Ability to work and contribute as a Team player.
- Ability to take leadership role.


Competencies/Skill sets for this job

Sql Oracle Networking Troubleshooting

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About Organisation

Talpro