Technical Support / Customer Support Engineer

Ikya Human Capital Solutions Pvt Ltd
  • Hyderabad
  • 10-20 lakh
  • 1-3 years
  • Views
  • 29 Jun 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Diagnose, troubleshoot, resolve incidents following documented procedures and solutions;
Create Service Desk procedures;
Verify Service Desk procedures;
Create knowledge base articles;
Verify knowledgebase articles for validity;
SAP user account creation and maintenance.
Creation of accounts in SAP CRM, R3, Portal, and BW
Good analytical, problem solving, trouble shooting and communication skills.

Competencies/Skill sets for this job

Trouble Shooting Analytical Problem Solving Sap Crm

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