* Should have sound and clear knowledge of hardware.
* Experience in Client Coordination.
* To work with internal and external clients
* Should have experience in Hardware Onsite Technical Support
* Should have product knowledge
Comprehend and audit tech support activities pertaining to computer hardware warranty parts dispatches
Recommend process improvement and warranty cost reduction opportunities for hardware part dispatches and tech support contacts by performing root cause analysis of tech support logs and identifying improvement scope through effective fault isolation, first time fixes, diagnosis effectiveness and compliance, logical troubleshooting, policy adherence
Train team members and provide L1/L2 support to team members for tech support case log audits
.Warranty cost reduction, dispatch reduction, process improvement, incident management, troubleshooting etc
Excellent Hardware knowledge on computers /basic functions, issues and troubleshooting
Experience with Dell/HP Tech Support will be preferred
MS Office expertise, especially in MSExcel
Knowledge on database (MYSQL/MSSQL) Preferred
Excellent communication skills (Verbal and written)