Technical Support Associate

Adeeba E-Services Pvt Ltd
  • Kolkata
  • Confidential
  • 1-3 years
  • Views
  • 19 May 2018

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Technical Support Associate / Sr. Technical Support Associate
Interface with customers via inbound calls for the purpose of resolving routine problems with products or services like internet, printers, routers etc

Roles & Responsibilities:
*Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
*Clarify customer requirements; and understand requirements or problem.
*Support customers across
*Troubleshoot customer issues related to internet Computer, Printer, Broadband, router, Email issues, Mac, iPhone, i-Pad
*Take remote access and Close call

Basic Eligibility Criteria: -
1) The candidate should be a Graduate in any field from a recognized institution/university or undergraduate with 1 year of experience in international Tech Support call center.
2) Candidate should have good conversational skills in English.
3) Night shift

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About Organisation

Adeeba E-Services Pvt Ltd