Technical Support Analyst

Aeronube Technologies
  • Pune
  • Confidential
  • 7-10 years
  • Views
  • 12 Jan 2018

  • IT/ Information Technology

  • Consumer Durables/ Semi Durables
Job Description

Key Responsibilities / Accountabilities: Provide Level-2 and Level-3 support for Client Management Respond to and resolve all customer technical issues (via phone, e-mail, web) Work with engineering team on customer escalations and help them fixing issues. Maintain high level of customer satisfaction Maintain clear and concise ticket documentation with all required data and fields Escalate service requests and issues appropriately to engineering team. Exercise independent thought within defined procedures and practices Manage priorities and act on factors that create priorities Prepare for and support new products within technical area Generate Knowledge Base articles Core Skills: Bachelors Degree (BE/B.Tech/BCA/MCA/B.Sc) with 7+ years of hands-on experience in IT. Minimum of 3+ years working directly on Technical (Application) Support Role. Strong knowledge and experience on Windows Administration (Active Directory, DHCP, DNS) and troubleshooting Intermediate knowledge of Networking and hands on troubleshooting. CCNA certification is an added advantage Hands-on experience of troubleshooting operating systems and IT infrastructure network. Using tools like Wireshark. Strong with analysing and understanding Application/Event viewer/Network logs Added Advantage: o Understanding of Java scripts o Database (SQL/Oracle) o Conceptual knowledge of Unix/Linux and Mac OS Excellent Communication skills is a must Special Considerations: Willing to work in rotational shifts. Weekend and holiday work may be required

Competencies/Skill sets for this job

Windows Administration Troubleshooting

Job Posted By

Nirmalyo Banerjee
Founder & CEO

About Organisation

Aeronube Technologies