Technical Sales Process

PC Optimizer
  • Kolkata
  • Confidential
  • 1-2 years
  • Views
  • 09 Nov 2018

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Responsible for dealing with technical issues pertaining to laptop/pc, printers, network, & software etc.
Responsible for quick resolution of cases & customer satisfaction with high FCR & minimal AHT
Responsible for handling customer escalations & customer retention
Able to do fresh sell & up selling
Must be effective and efficient working in a team environment

Requirements:
Should have detailed knowledge & experience with Window & Mac Manufactured Brands & Products Computers, Printers, Software, etc.
Minimum experience of 1.5 years in the same process
Excellent verbal and written communication skills
Active Listening Skills
Patient, Enthusiastic & Team as well as Goal Oriented
Good interpersonal skills and communication with all levels of management
Able to work in a fast-paced environment

Experience & Qualification:
UG: Any Graduate - Any Specialization
PG: Any Postgraduate - Any Specialization
Minimum - Graduation


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PC Optimizer