Responsible for dealing with technical issues pertaining to laptop/pc, printers, network, & software etc.
Responsible for quick resolution of cases & customer satisfaction with high FCR & minimal AHT
Responsible for handling customer escalations & customer retention
Able to do fresh sell & up selling
Must be effective and efficient working in a team environment
Should have detailed knowledge & experience with Window & Mac Manufactured Brands & Products Computers, Printers, Software, etc.
Minimum experience of 1.5 years in the same process
Excellent verbal and written communication skills
Active Listening Skills
Patient, Enthusiastic & Team as well as Goal Oriented
Good interpersonal skills and communication with all levels of management
Able to work in a fast-paced environment
Experience & Qualification:
UG: Any Graduate - Any Specialization
PG: Any Postgraduate - Any Specialization
Minimum - Graduation