Job Responsibilities for TPD
In-depth and sound technical knowledge and understanding on our LOB
Responsible for delivery of the engineering practices and processes
Takes an hands-on approach to enforce Technical Excellence in Project Delivery (including Dev/Test/Release Mgt/Dev Ops etc.)
Ensures all parts of the Engineering Org operate at their best productivity and efficiency
Drives technology trainings, mentoring and evangelism, makes Technical Managers accountable, as well as developing their professional growth
Manages technical panel & technical interview process
Accountable for Client Focus, Account Strategies & Roadmap and P&L
Provide programme wide tactical/Strategic direction and primary escalation point across accounts
Responsible for Relationship Management, Customer Delight and CSAT Ratings.
Interfaces with multiple client stakeholders, for smooth execution of overall program.
Works with Onsite Account Managers/sales directors for all
Invoicing related Account.
Work across accounts to Mine all the accounts as per targets/KRAs
Work with Sales directors on all new sales/account farming.
Oversee day-to-day relationship with the client by providing thoughtful and pragmatic leadership
SPOC for client and offshore delivery teams, managing the flow and quality of the work
Ensure smooth execution of the engagement, consisting of multiple projects by combining business, technology and project management capabilities with the focus on addressing critical business challenges
Hands-on working experience across Domains like travel, BFSI, Healthcare etc
Ensure appropriate review and approval of all project outputs from the client, enable user acceptance/feedback & ensure success of project
Lead implementation of best practices, monitor & maintain agreed SLAs
Define and maintain Communication Plan & Exec Status Reporting
Manage sub-vendors and contracting
Manage onsite/travel logistics and coordination
Based in Bangalore, ready to travel across client locations
Preferred Scrum/PMP certifications
Should have worked on many End to End multiple Program Implementation with having multiple technologies(Portfolio of projects) during his career
Should have experience in working on big multiyear proposals with high win rate.