Technical/Process Trainer

Placewell Consulting
  • Hyderabad
  • 2-3 lakh
  • 1-2 years
  • Views
  • 12 Jul 2017

  • Customer Service, Operations

  • BPO/ ITES/ Call Centers
Job Description

-Excellent communication skills.
-Basic computing knowledge.
-Basic Desktop Troubleshooting Skills.

Roles & Responsibilities:
Good analytical Skills.
Conduct new hire training and On the Job Training.
Organize, Plan and Implement monthly cyclic activities including refresher training, monthly tests and call monitoring.
Liaison with the Quality and Operations to identify, screen and execute process improvement plans.
Plan and improve training workshops and projects to monitor and groom poor performers.
Ability to execute training tasks/ assignment on short notice.
Interested to deliver and contribute towards process improvement

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About Organisation

Placewell Consulting