Job scheduling using $universe
Sound knowledge of $Universe architecture and GUI
Experienced in job creation/modification/ using $Universe
Support of $Universe environment according to existing processes.
24 x 7 support
Provide shift coverage as scheduled for $Universe batch environment monitoring
Monitoring Batch Jobs and Monitoring $Universe nodes according to the instructions
Ensure jobs / process flows running as expected.
Checks of each schedule to be sure jobs/process flows have kicked off/completed as expected
Troubleshooting of issues
Notify technical/application teams in case of issues
Cooperate with other technical staff to achieve team goals
Knowledge of ticketing tools such as BMC Remedy
Adherence to Incident, Change and Problem Management procedures.
Ensure Support obligations (SLAs) commitments are met.
Basic knowledge of $Universe administration
Create and maintain shift hand-over documents.
Daily reporting to team lead and team on the completion of the operation process
Create documentation when required