Uses knowledge of customer s business and industry to assess findings and shape solutions. Ensures client success within the realm and scope of the Statement of Work (SOW).
Speaks to a variety of customers from different departments, at different levels, and in large or small groups (e.g., client project manager, technical team).
Knows customer problems and anticipates their needs.
Assists with identifying client issues.
Recognizes the service needs associated with a client-focused business model.
Dedicated to delivering exceptional results.
Develops positive relationships with the client team while delivering tasks.
Assists customers through the lifecycle of an Ariba implementation.
Supports the design process with customers leveraging Ariba Best Practices as appropriate.
Assists customers in the development of processes and procedures which leverage Ariba solution functionality being deployed.
Contributes to functional and technical design documents.
Participates in project management tasks to help ensure deliverables are on time, within budget.
Shares knowledge and experience through training and communications with customers.
SAP Ariba Solution Expertise